The Herbal Hunk.

The Herbal Hunk.

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The Herbal Hunk was born out of a passion for clean, authentic, and effective herbal solutions. We are proud to bring the wisdom of nature directly to your home. Experience a new standard of herbal care — because you deserve nothing less than pure, natural goodness.

9157419169

Ahmedabad,
Gujarat, India

Refund and Returns Policy

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Return, Replacement & Refund Policy

At The Herbal Hunk, we take every possible measure to ensure your order arrives in perfect condition. However, in rare cases, issues may arise, such as:

  • Damage during transit
  • Manufacturing defects
  • Incorrect product delivered

In such cases only, we offer free replacements or a full refund, provided that the request is made within 5 days of receiving the order. Requests made beyond this period will not be eligible unless they fall under the conditions stated above.

How to Request a Return or Replacement?

To initiate a return or replacement, please email us at [email protected] with the following details:

  • Order Number
  • Reason for return or replacement
  • Clear images of the product showing:
    • The issue (e.g. damage or wrong item)
    • The batch number
    • The original invoice

⚠️ Returns sent without prior confirmation from our team will not be accepted.

Return Pickup & Product Condition

Once your return request is approved:

  • Our courier partner will pick up the product within 4–7 days.
  • The item must be returned in its original packaging with the seal, label, and barcode intact.
  • We do not accept returns of opened, used, or tampered products.
  • Products returned with damaged or missing packaging, or due to poor handling or shipment damage, will not qualify for a return or refund and will be returned to the sender.

Refunds

For Prepaid Orders (Credit/Debit Card, Net Banking)

  • Once the return is received and approved, the refund will be processed to the original payment method within 5–7 working days.
  • It may take an additional 2–3 business days for the amount to reflect in your account.

For Cash on Delivery (COD) Orders

  • Refunds for COD orders will be made via bank transfer.
  • Please share your bank details over email once your return is confirmed.
  • The refund will be processed within 5–7 working days of receiving the returned product and your bank information.
  • Please allow 2–3 additional days for the amount to reflect in your account.

If a replacement is requested, it will be fulfilled subject to stock availability. If a replacement is not available and you have already paid, a full refund will be issued.

Important Notes

  • Products returned without original packaging, or with missing labels/instructions, will not be accepted.
  • If your product arrives damaged, contact our customer service immediately with order and shipment details.
  • Returns or refunds are not applicable for items damaged due to improper packaging or handling after delivery.

Policy Updates

We regularly review and update our Cancellation, Returns & Refund Policy. We reserve the right to make changes without prior notice. Updates take effect as soon as they are published on our website.

Contact Us

If you have any questions or concerns regarding returns or refunds, please reach out to us at:
📧 [email protected]
We’ll do our best to resolve your issue on a case-by-case basis.